Refund & Cancellation Policy

Our position

I Am Marketing prices clearly, scopes tightly, and stands behind its work. If something goes wrong because we haven't delivered, we'll put it right — refund, redo, or replace, depending on the situation. We don't offer speculative cancellation refunds once work has genuinely begun.

Our packages

I Am Marketing sells four fixed-price packages, paid in full at checkout: Homepage Fix (AU$495 / 48 hours), Quick Site (AU$1,490 / 5 days), Growth Site (AU$2,990 / 10 days), Authority Build (AU$5,990 / 15 days). The price you see is the price you pay. No GST is added (we are not GST-registered).

Before work begins

• You pay, you complete the brief at /brief, we start within the hour.
• If you cancel before submitting the brief and we have not begun any work: full refund, less Stripe processing fees.
• If we cannot deliver for any reason on our side (technical failure, scheduling, scope mismatch we should have caught): full refund including Stripe fees.

After work begins

• Once we have started production (typically within an hour of brief submission), the package is non-refundable for the work delivered.
• If you cancel mid-package, we deliver what is complete to that point and refund the unperformed portion pro-rata at our reasonable discretion.
• If we materially breach our obligations and do not remedy within 14 days of written notice from you: full refund of the unperformed portion, plus any remedy required by the Australian Consumer Law (see below).
• If you change scope mid-project: we will quote the change separately before touching it. We may decline if the change makes the package no longer deliverable on the original timeline.

No retainers, no subscriptions

I Am Marketing does not sell retainers, subscriptions, or monthly products. Every engagement is a fixed-price, fixed-scope package paid in full at checkout. If you need ongoing work after a package is delivered, we will scope and quote that separately.

Australian Consumer Law (consumer guarantees)

If you buy our services as a consumer under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), our services come with consumer guarantees that cannot be excluded — including that they will be supplied with due care and skill, fit for any disclosed purpose, and provided within a reasonable time.

• If we fail to meet a consumer guarantee, you may be entitled to a remedy: re-supply of the service, or a refund where the failure is major and cannot be put right within a reasonable time
• To raise an ACL claim, email admin@iammarketing.com.au with "Consumer guarantee — [your name]" in the subject
• Refunds are made via the original payment method unless we agree otherwise

Most I Am Marketing clients are businesses acquiring services in the course of trade and are not "consumers" under the ACL. There is no general statutory cooling-off period for online B2B services in Australia. Cooling-off rights only apply to specific categories (e.g. unsolicited consumer agreements under the ACL — 10 business days).

Advertising spend

I Am Marketing does not hold or manage your advertising budgets. When we run paid campaigns, you pay Google, Meta, LinkedIn, etc. directly. Those platforms' own refund policies apply to ad spend — I Am Marketing cannot refund platform spend.

Stripe chargebacks

If you dispute a I Am Marketing charge via your bank or card issuer ("chargeback"):

• We provide Stripe with evidence of the engagement (signed SoW, correspondence, delivery proof, Terms acceptance)
• Chargebacks are not a substitute for cancellation — they attract a fee and damage our merchant standing
• If you have a concern, please raise it with us first. We'll resolve it faster than a chargeback process

Disputes

If we can't agree on an outcome: raise it in writing with a clear ask; we respond within 7 working days; if unresolved, we both try mediation in good faith (30-day window); if still unresolved, either side may commence proceedings in the courts of Queensland, Australia (see Terms).

Consumers may also refer disputes to the Queensland Office of Fair Trading (qld.gov.au/law/fair-trading) or, where applicable, the Australian Competition and Consumer Commission (accc.gov.au).

Contact

Refund / cancellation requests: admin@iammarketing.com.au
Subject line format: "Refund request — [your name / company]"
Response SLA: 7 working days

Changes

This policy is reviewed at least annually and updated on material change.

Last updated 18 April 2026. Pending legal review.